Talk or Type? The Effect of Digital Interfaces on Citizens’ Satisfaction with Standardized Public Services with Markus Tepe Abstract: Although digital interfaces are increasingly pervading public administration, little is known about how replacing face-to-face interaction with digital interfaces affects citizens’ satisfaction with public service encounters. This study presents evidence from a vignette experiment conducted on… Continue reading Publication in PA
The planned presentation of a recent study titled “The Causal Effect of Digital Interaction and Service Failure on Citizens’ Satisfaction with Routinized Public Services. Evidence from a Vignette Experiment” (with Markus Tepe) at the Department of Political Science of the University of Copenhagen, Denmark unfortunately needed to be cancelled due to the coronavirus.